FAQ

Q: What types of services do you offer?
A: CPT provides care for a wide variety of orthopedic, cardiac, pulmonary and neurological conditions. We have a balance program, which is designed to identify and prevent falls. Our pediatric physical therapy program is offered for orthopedic-related conditions. CPT therapists also perform functional capacity evaluations and offer individualized work conditioning programs.

Q: How long do I have to wait for an appointment?
A: CPT will offer you an appointment within 48 hours of contacting us.

Q: What hours does CPT have available for patients?
A: In addition to normal business hours, CPT offers early morning, evening and Saturday appointments.

Q: Do I need a physician’s referral to be seen by a physical therapist?
A: No. Illinois law permits evaluation by a Licensed Physical Therapist without a physician’s referral. However, if treatment is recommended, a referral will be required from a physician, podiatrist, physician assistant or nurse practitioner.

Q: Does my insurance cover the cost of physical therapy?
A: Yes, in most cases. When you call to schedule your initial appointment, we will ask for your insurance information and confirm your coverage. Prior to your appointment, we will call you to confirm your benefits.

Q: Do you accept my insurance?
A: CPT is an “in-network” provider for many insurance plans. Please refer to Billing & Insurance or call 630-282-5588 for more information.

Q: Who will treat my condition?
A: You will be seen by a licensed physical therapist. In addition, you will be seen by the same therapist for each of your appointments to ensure continuity of care and services.

Q: Do you accept workers’ compensation?
A: Yes, we do accept workers’ compensation. We will verify coverage with your workers’ compensation carrier and bill them directly.

Q: Do you accept litigation cases?
A: While we can treat individuals who have a condition as a result of a litigation case, we cannot be responsible for billing a third party. The patient would be responsible for the bill at the time services are rendered.

Q: As an employer, what benefits would I get by using your services?
A: CPT offers initial appointments within 24-48 hours of contacting us. Our average number of visits to treat most nonsurgical orthopedic cases is seven. Our treatment emphasis is on patient education and self-management, which allows the patient to respond more quickly to the rehabilitation process, provides the patient with reasonable goals they can do in the home setting and keeps costs down.